Perhaps it is fairer to say ‘bowled over once again’ as the Club has a longstanding relationship with the company, first calling on its services 17 years ago. Since then CHR has been involved in specifying and installing the hospitality facilities at the award winning venue The Point, the AJ Bell Players & Media Centre and now the Pavilion, the third and final phase of the £45m transformation of LCCC’s Emirates Old Trafford home.
The judges of the prestigious annual CEDA Grand Prix Awards, held at the Hilton St Georges Park at the English football training facility at Burton-upon-Trent, commented that 17 years servicing and supplying Lancashire County Cricket Club indicates a very close, trusting customer-supplier relationship.
Emirates Old Trafford Executive Chef Nick Ashurst, who has been there for most of that time, praised CHR for always coming up with the right solution to the many challenges of modernising and maintaining this historic ground. “They always deliver on time and within budget. We know all the staff at CHR so working with them becomes easy. Their engineer Keith Grundy has been looking after us for 17 years, he’s like one of our team.”
The judges awarded Keith a certificate of merit for his work at LCCC. “It was clear to us that this entry was a fine example of consistent high quality service over a very considerable time and a very worthy winner of this year’s CEDA Outstanding Customer Service Award,” said the judges.
Life-long Lancashire County Cricket and Preston North End supporter Neville, founder and CEO of CHR Equipment, said: “To offer outstanding customer service and to have that recognised by our peers is extremely rewarding. We actually won the same award in 2009 for another phase of the LCCC development but that doesn’t make this year’s recognition any less special- in fact it adds to it.”